Reference

Your Rights and Our Legal Commitments

At 88dewi login, we operate under a clear legal framework so you know exactly where you stand when you create an account, make a deposit via DANA or…

Jurisdiction-Aware PolicyAccount Data RightsDANA, OVO, GoPay, QRIS Coverage24-Hour Support AccessTransparent Terms
88dewi login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about our terms, a data request, or a dispute you need to escalate, our support team is reachable around the clock. Accounts registered in Jakarta and Yogyakarta can reach us through the same channels with the same response-time commitment — we do not tier service by city.

Team online

Live Chat

Available 24 hours a day, seven days a week inside your account dashboard. Connect in under two minutes for any terms clarification, account status question, or data access request.

Email Support

Send legal queries, data deletion requests, or formal complaints to our dedicated policy inbox. We acknowledge receipt within four hours and resolve the majority of cases within 48 hours.

WhatsApp Line

For faster back-and-forth on account-specific legal matters, our WhatsApp channel is open daily from 08:00 to 24:00 WIB. Share your account reference number at the start of the conversation.

ACCOUNT & DATA HANDLING

How We Protect and Manage Your Information

Every piece of account data you provide at registration — name, email, payment method linked to DANA, OVO, GoPay or QRIS — is stored under encryption and accessed only by authorised internal…

Data Encryption

All personal and financial data is encrypted at rest and in transit using industry-standard protocols. Your DANA or OVO linked details are never stored in plain text on our servers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how features are used. You may adjust cookie preferences from your browser settings at any time without affecting core account functions.

Account Security

Two-step verification is available for all accounts. We recommend enabling it from your security settings page, especially if you fund your account regularly via QRIS or GoPay on mobile.

Data Retention

We retain account records for the period required under Indonesian financial regulations. When that period expires and your account is closed, personal data is purged from active systems within 30 days.

Access Requests

You have the right to request a copy of the personal data we hold on you. Submit the request via email or live chat with your account ID; we respond with a data summary within five business days.

Dispute Escalation

If a dispute cannot be resolved through our support channels within seven days, you may escalate to our legal affairs desk. Provide your account reference and a written summary of the issue for review.

Frequently Asked Legal Questions

Below are the questions we receive most often about our terms, your data rights, and how Indonesian law intersects with your account. If your question is not covered here, our live chat team is available 24 hours a day to help.

Yes. Certain account features and service categories depend on local law. We clearly mark any feature that is restricted or modified for Indonesian accounts so you always know what is available to you before you interact with it.

You may submit a data deletion request through our email support or live chat at any time. We process confirmed requests within 30 days, subject to any retention obligations imposed by Indonesian financial regulations on transaction records.

You retain ownership of your personal data. We hold it under licence to operate your account and process payments. We do not sell, rent, or transfer it to third parties outside of regulatory reporting requirements applicable in Indonesia.

Every version of our terms carries a revision date at the top of the document. When we update them, we send a notification to the email address registered on your account at least seven days before the new version takes effect.

On account closure, your personal profile is deactivated immediately. Transaction records are retained for the period required under Indonesian financial compliance rules, then permanently deleted from active systems within 30 days of that period ending.

Transaction disputes are first reviewed by our payments team using the transaction reference from your account history. If the issue is not resolved within 48 hours, you may escalate through our legal affairs desk with the reference number and a written description.

Session cookies are required for login and security purposes. Analytical cookies are optional and can be declined via your browser settings. Disabling analytical cookies does not affect your ability to deposit via DANA, OVO, GoPay or QRIS, or to use account features.